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What is PayPal?

PayPal is a global online payment system. PayPal is a secure way to send and receive money online with or without entering a credit card number.

Why should I use PayPal?

PayPal lets anyone with an e-mail address securely send online payments without allowing the merchant to receive credit card information. Personal accounts are free and secure with SSL technology to keep your information safe.

How do I sign up for a PayPal account?

Once you select to buy a product, you will be taken to the PayPal site to complete their account registration form. After completing the form, you will automatically be returned to this website.  You can also sign up here.

What information is required to open a personal PayPal account?

To open a personal PayPal account, you must provide your name, address, phone number and e-mail address. To make payments using PayPal, you must provide a credit card or debit card number or bank account information. PayPal accepts VISA, MasterCard, Discover and American Express and Diners Club cards with the MasterCard logo for this purpose.

How much is shipping, where can you ship to?

Shipping is included in the cost for the products for most US citizens.  We ship all our products the most economical way and we cannot ship to P.O. Boxes.  Citizens of HI and AK as well as international customers will need to call the number listed below for additional shipping charges.   2.9% + $0.30 of the original purchase price will be deducted as a fee for refunds due to improper shipping addresses (P.O. Boxes and International shipping addresses, APO/AP, AK, HI, Ect.) or mistakes in orders.  Please note PayPal will charge you fee to receive your refund from us.  See question below for more info.

When can I expect my order?

We make all our products to order.  Shipping times may very but orders will be shipped between 5 to 10 business days of order date.  Another email will be sent when the order has been shipped.  If you have any questions feel free to contact us at the phone number below or send us an email.

Can I still use a check or money order to order online?

Yes, you may still use a check or money order to pay online.  In order to do so, you will need to print out an order form and mail it with your check or money order to the address found on the top of the order form.  You can find the order form here. 

Why did PayPal charge me a fee to receive my refund?

PayPal has recently started charging the seller a fee for refunds, we take this out of your payment when we refund your money.  However, PayPal will then charge you a fee to receive your money.  Until a better system is decided by PayPal regarding returns this is the policy we are forced to use.  In a perfect world Pappy's would not charge a fee for refunds.  We believe the best way to help our customers avoid ANY fees is to educate them prior to purchase, thus we have detailed rules covering shipping and refunds on all of our main shopping pages.  We will strive to contact and correct orders, change address, and work around difficulties but it is up to the buyer to ensure the information is correct.

 © 2011 Pappy's Fine Foods. All rights reserved. Pappy's Fine Foods, Pappy's Choice, and the tag design are trademarks of Pappy's Fine Foods. For personal, noncommercial use only.